SS. 2359. Asthma - Evelin Susan - Nursing - GrandMasterClass - Fantastic Feedback

---

SPEAKERS INTERLOCUTOR (82%), NURSE (18%)

IG INTERLOCUTOR GRANDMASTER 0:00 Hey Evelyn Susan you can start Good morning nurseright actually I cameNE NURSE EVELIN SUSAN 0:48 consent notices agency also a little bit busy also the doctor is also busy also so just to make so to check that he will be missed by this answer can he do that rightand senseIG INTERLOCUTOR GRANDMASTER 1:10 why you want to do that one now and my daughter is three years old and I have brought she has been brought to the hospital suffering from chest tightness wheezing and difficulty breathing and nobody is there to bother and I'm extremely anxious because I feel that my child has asked mymother how can you say don't worry first of all do the necessary action call the doctor immediately I am eager to seeNE NURSE EVELIN SUSAN 1:51 I will get into your situation but don't panic Don't be you know I will just I will take on your right babysit vital signsIG INTERLOCUTOR GRANDMASTER 2:11 I want you to talk about this condition just check it out and let me know whether it is asthma or not please check nurse I want you to check it now.NE NURSE EVELIN SUSAN 2:25 I can see that we seem to have this this this condition I think she is so doctor will be they will pull that medical assessment diagnostic person to diagnose their baby's condition are you understandIG INTERLOCUTOR GRANDMASTER 2:48 yes nurse I can understand but you cannot do go and call the doctor no no let him come firstNE NURSE EVELIN SUSAN 3:02 a doctor so just because the emergency many patient is in many situations three times the doctor the doctor will I saw babiesIG INTERLOCUTOR GRANDMASTER 3:31 but what do you do with that nurse okay fine you can go ahead with that one but I'm very upset you know I'm very upset How can the child wait for so long?NE NURSE EVELIN SUSAN 3:43 So I am also I will informIG INTERLOCUTOR GRANDMASTER 3:55 you Is there anything that I can do less to reduce the suffering of my daughterokay what you have already checked the White House tell me inertia that she has asthmaNE NURSE EVELIN SUSAN 4:12 yeah she's she's just I will inform the doctors your condition also. We will reach directly okay I will inform just just just inform the doctorIG INTERLOCUTOR GRANDMASTER 4:50 yes nurse Thank you very much for your information. Thank you have a nice day okay, I'm giving you some points information I'm giving you back for that one listen to very carefully and assesses them you have taken the case notes of a three year old child and suffering from chest tightness wheezing and difficulty breathing, breathing and symptoms a diagnosis not very clear but it says something regarding you know she wants to confirm that it is asthma. We are not sure but you wanting I one of the what is this? I am one of the nurses not I am the one of the nurses even before I noticed this one, I told you once but you forgot that and you are doing the same mistake again. I am one of the one of the one of the nurses don't say before one one of the day is enough. Next one second point is I apologise to your concern. I apologise to your concern. This is not the way how you are talking you're just using the word apologise doesn't help doesn't add any way you can say I sincerely apologise for the inconvenience caused you to you no need to write anything because I am recording it and I put it in the telegram channel. You can take it from there and you can note down what all suggestions are giving okay? Just sincerely apologise for the inconvenience caused to you. You're absolutely right to be upset. Being a mother, I can understand your situation. I Q so this is the way how you can talk Don't just say I apologise to your cancer where is the concern their various apology for what you're apologising What explanation you are giving I sincerely apologise for the inconvenience caused to you waiting for one is one is a pretty good time. And let me give you the reason why the delay happened. The doctors are very busy with an emergency case an accident is actually emitted three school boys are involved. So the two doctors are treating them because it is a very serious case. Once that is done, one of the doctors will visit you and follow up everything. So please bear with us because we're helpless. Now, looking at your child's condition, I can say that she and she's in safe hands. So there is nothing to worry. If anything serious is there. Definitely I'll ring the bell and bring the doctor immediately. Right now, I believe that the condition is stable and thereforeneed and use the speech in the future. Then next. I apologise to your concern. Also Also Also we're speaking with me when you're in my session, please lock yourself in and no background disturbance because it will disturb the mindset and thinking will be hindered. So make take some necessary steps. Then I am really apologised. What do you mean by I am really apologise I don't understand. There is no meaning in this sentence because it is grammatically wrong. I am really, really waste. I am or I apologise I sincerely apologise that is what I corrected the sentence and I told you next one Don't be panic. Don't be panic. Panic. Don't panic there is nothing. Panic. So don't be panic D is not needed. We burn here. Don't panic, that's all. So don't panic. Be relaxed and another sentence Don't be stressful. What do you mean by Don't be stressful? Okay, you can just say relaxedokay your baby, this is three year old child, baby. Three year old child you call baby? I don't understand. Okay, you can say your child baby okay, this is and the next one I am no I am not. I'm not like Why are you repeating the same thing? I'm not the right person, I am not the authority. Don't say like that. Instead of that one you can say I cannot diagnose because I am a nurse and I am only assisting the doctor the doctor is the right person to diagnose your child's condition. So let us wait till the doctor arrives and gives a perfect diagnosis. That is how you have to speak how you're speaking, it doesn't take a while you you just to get to around 50 or 207 You talk like that. So try to improve the next one Do you Do you understand? Are you able to understand orare you understand and you're telling just adjusted just the number of times you're using these sentences in the first place. So avoid repetition right learn some qualities from the others. Don't be upset Don't be angry because I'm giving too many corrections. Okay valuable feedback anywhere you want. Okay. Nobody will give you this quality feedback. I'm telling you because you're very precious. Okay. Prepare, try to prepare well, and I'm not going to take the second speed by the second session now. I'll take in the evening if possible. Okay.NE NURSE EVELIN SUSAN 12:57 Officer IG INTERLOCUTOR GRANDMASTER 12:58 prepare the next session should be of different one. Got the Office, Office. Now.

---