SPEAKERS NURSE (73%), INTERLOCUTOR (27%) NV NURSE VENUS JEBASELVI 0:00 Okay, okay. Good morning. My name is Venus. I'm one of the registered nurse working in this nursing agency, home addressIS INTERLOCUTOR SHEBA KURIAN 0:09 you My name is Shiva.NV NURSE VENUS JEBASELVI 0:12 Okay, Shiva, could you please tell me the reason for your visit here?IS INTERLOCUTOR SHEBA KURIAN 0:17 Yes, sister, actually, I am a journalist, and I need to go forever for 15 days away from my home, actually my mother who is always alone at home, so I just want to know, what are the services you provide?NV NURSE VENUS JEBASELVI 0:32 Okay, good that you have come here. And I will be giving you the details about our nursing care. And the services which is provided here routinely. So what do you what do you want to know about the nursing service case? Could you please explainIS INTERLOCUTOR SHEBA KURIAN 0:50 to your sister, I just want to know whether the services will be provided at home or I want to shift the mother to your care home and I just want to know, what are the services do you provide?NV NURSE VENUS JEBASELVI 1:09 Okay, fine, I'll be explaining you. First of all, I would like to tell you that it is good that if your mother is admitted in our nursing home, so that we will be providing more care to your mother. And there may be so many people in the nursing home that will be really encouraging for her and she will be happy over there. Because many people will be there in your mother's age and that will be more encouraging to be in that nursing home. Instead of staying in the home. Alone. It could be better if she stays in the nursing home. How does it sound for you?IS INTERLOCUTOR SHEBA KURIAN 1:52 It sounds good sister.NV NURSE VENUS JEBASELVI 1:55 Okay, so I could like to ask you some details about your mother if you're unmounting your mother in our nursing home. Okay. Can I ask you a few questions related to that?IS INTERLOCUTOR SHEBA KURIAN 2:09 Yes, sister.NV NURSE VENUS JEBASELVI 2:11 Okay, so I want to know your mother's ongoing medical conditions and what type of treatment she requires. And the medications details. Could you please tell me about itIS INTERLOCUTOR SHEBA KURIAN 2:22 your sister actually my mother is diabetic and hypertensive and she is on regular medication and regular follow up system.NV NURSE VENUS JEBASELVI 2:32 Okay, fine. Does she complain to medication and also diet?IS INTERLOCUTOR SHEBA KURIAN 2:39 Yes, sister. It's she's very much can blind to medication and diet.NV NURSE VENUS JEBASELVI 2:46 Okay, fine. Good. So as you said, your mother is having a diabetes and she's taking regular medication, please don't worry, we will be providing her special guide the diabetic diet and also the medication will be provided to her on time. And a dietitian will also come and refer her and and she will plan according to her diet. And she will be providing your your mother's favorable dish also, how does a song for you?IS INTERLOCUTOR SHEBA KURIAN 3:15 It's it sounds good sister.NV NURSE VENUS JEBASELVI 3:18 Okay, do you need any special any special arrangement need to be done.IS INTERLOCUTOR SHEBA KURIAN 3:26 And no sister actually she can walk in own and like know, she can walk with the help of assistance and she doesn't have any memory problem and all but she wears glasses. And she likes to read read and these are the things she would do on a regular basis. So it would be better if you could provide a proper care for the for my mother if I shift her to your nursing home.NV NURSE VENUS JEBASELVI 3:55 Definitely your concerns are reasonable we will be providing your mother and excellent care because the nurses who are in our nursing home are well trained and they are much capable to take care of your mother in whatever situation they will be assisting your mother in her mobility and also in personal hygiene. And also they will be providing meals on time and regular medication. Please don't worry about anything else because we have recreational therapies also evening times your mother can participate and she can she will be awarded if she wins some recreational programs and we have some gathering meeting and they can talk to each other and you can come and visit your mother anytime. So please don't worry about it. It will on the can will be provided according to your mother's wish. That sounds good her yearIS INTERLOCUTOR SHEBA KURIAN 4:53 sister so could you please tell me do moto the charges for thatNV NURSE VENUS JEBASELVI 5:00 Okay. So charges I cannot tell you now because we have a protocol. And when you admit your mother in our nursing home home, the manager will be giving you a list. And she he will be telling you detail about the charges. First of all, it could be beneficial if your mother joins our nursing home after your trip also you can say the ammonia according to her cat, Okay, sister. Okay. Please don't worry about charges. We will be providing care after that your mother satisfaction you can pay the amount. Is that clear?IS INTERLOCUTOR SHEBA KURIAN 5:42 Yes, sister. Okay, thankNV NURSE VENUS JEBASELVI 5:44 you. I hope I have cleared all your doubts. If you have any queries, please approach me. Okay.IS INTERLOCUTOR SHEBA KURIAN 5:51 Okay. Thank you so much.NV NURSE VENUS JEBASELVI 5:53 Ok. thank you.
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ENGLISH LANGUAGE PROFICIENCY TRAINING PROGRAMME
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