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SS .1505. Siby Thomas - Sheba Kurian


 

SPEAKERS NURSE (66%), INTERLOCUTOR (34%)

NS NURSE SIBY THOMAS 0:02 Hello,IS INTERLOCUTOR SHEBA KURIAN 0:03 hello. NS NURSE SIBY THOMAS 0:06 Good morning.IS INTERLOCUTOR SHEBA KURIAN 0:07 Good morning.NS NURSE SIBY THOMAS 0:08 I am be Thomas, one of the nurse working this health agency. Well, how may I address you?IS INTERLOCUTOR SHEBA KURIAN 0:18 My name is ShivaNS NURSE SIBY THOMAS 0:22 Keshava Welcome to our agency. And what brought you here today?IS INTERLOCUTOR SHEBA KURIAN 0:27 Sister, I am a journalist and I want to go away from my house for a job for 15 days. So actually my mother who is very old is alone at home. So I just came to inquire regarding your services from your agency.NS NURSE SIBY THOMAS 0:45 Okay, thank you for seeking our help and bring coming to your health agency so that we can serve you. For me what's in understand that you're going for her 15 days to open your mother is alone at home? When you need someone to take care of her at home? I'm like, yes. Could you please explain to me in detail about her health condition? A yearIS INTERLOCUTOR SHEBA KURIAN 1:09 sister actually, she is diabetic and hypertensive. And she is on regular medication and have a regular follow up as well. And she doesn't have any problem in her memory. But she uses glasses sister.NS NURSE SIBY THOMAS 1:25 Alright, so how about her mobility? Yeah,IS INTERLOCUTOR SHEBA KURIAN 1:28 she can mobile with the assistance sister.NS NURSE SIBY THOMAS 1:33 Okay, thank you for sharing that information. So we do provide 12 hour services and 24 hour different seven services. So which one you would like to? Could you please tell meIS INTERLOCUTOR SHEBA KURIAN 1:53 how I would like to opt for 24 hours. So I just want to know how the staff will come from your agency to my house? Or would I need to shift my mother to your care home? So I just want to confirm it, sister? So could you please explain me in detail in yours about your services?NS NURSE SIBY THOMAS 2:13 Well, thank you for your question. And I will explain that we have services that we do take patients as inpatient, and we do go home and take care of the patient. If you're if you're billing, you can bring it to our health agency. And we will take care of her until you come back. But I recommend that as long as your mother have no other issues in much issues in mobility and all it is good that she may stay at your home and one of our nurses can come there and stay with her 24/7 and she can take care of her How does that sound?IS INTERLOCUTOR SHEBA KURIAN 3:02 It sounds good sister. So, could you please tell me more? What about your charges?NS NURSE SIBY THOMAS 3:08 Well, it is depending upon the service you have like what kind of services you have we have different packages for different kinds of services, like we have one nurse coming day to your home that will be different charges and one nurse will be staying until you come back that is a different charge. So depends on the kind of services you opt. So couldIS INTERLOCUTOR SHEBA KURIAN 3:37 you please Yes sister could you please give me a brochure so that I can just have a look and I can opt according to my convenientNS NURSE SIBY THOMAS 3:47 well I was about to say that we do have brochures, which explains regarding your kind of services we do provide. And here here it is one of the brochure you made just go through it and have just decide what you would like to have for your mother. And you can have your journey safely and happily.IS INTERLOCUTOR SHEBA KURIAN 4:11 E sister and Okay sister I just have a look on and I will have dad. So I just want to confirm like would it be okay if I shift my mother to your care home because she won't be feeling any long less so she can engage with with some others by speaking or spending her time with them. So just I will let you know I think it would be better right?NS NURSE SIBY THOMAS 4:43 Well, we do have services like that so that she can have time with her same peer group and she can have her time spended nicely and she will not feel the absence of You are at home. And also we have we are providing service like we do call you on our telephone to inform you regarding your mother's condition if you would like to have it.IS INTERLOCUTOR SHEBA KURIAN 5:14 Okay, sister.NS NURSE SIBY THOMAS 5:18 Okay, thank you for listening to me. Have a nice day.IS INTERLOCUTOR SHEBA KURIAN 5:20 Thank you so much.



 

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