SPEAKERS NURSE (2:50), INTERLOCUTOR (1:36)
ND NURSE DIBO MARGRET 0:01 Good morning.IS INTERLOCUTOR SHEBA KURIAN 0:02 Good morning, sister.ND NURSE DIBO MARGRET 0:05 Yes, my name is Mark cred, and I'm one of the nurses who are working in this department. What would How would you like me to call youIS INTERLOCUTOR SHEBA KURIAN 0:15 call me Shaybah?ND NURSE DIBO MARGRET 0:18 Okay, Shiva, could you please tell the reason why you visited us today?IS INTERLOCUTOR SHEBA KURIAN 0:25 Sister, I am a journalist and I will not be here for the next 15 days. And my mother who is very old is alone at home. So I just want to know, what are the services you provide?ND NURSE DIBO MARGRET 0:39 Okay, the service that we provide, we are having the care homes in general, we are looking for all people who are unable to take care of themselves. Could you please tell me the reason why you are looking for the nursing services.IS INTERLOCUTOR SHEBA KURIAN 0:55 Actually, my mother is 80 years old, and she is diabetic and hypertensive. She's on my regular medication. And she has a regular follow up as well. So I'm just concerned if no one is there at home to take care of her. So if I go for work, then it will be difficult for her and she needs an assistance for her daily living activities as well. So it would be better if you provide me the services which you offer from your agency.ND NURSE DIBO MARGRET 1:29 Okay, I understand your concern, but I can assure you that you came to the right place is our nursing homes here are providing the quality care, especially for people who need health for us. Would you mind telling me a health condition right now is she about to walk by herself.IS INTERLOCUTOR SHEBA KURIAN 1:53 Actually, I would like to have a 24 hours care for my mother, but I don't know whether the nurse would come to my house or it would be better if I shift my mother to your care home. So if you could explain me in detail, I will be able to take your decision.ND NURSE DIBO MARGRET 2:13 Okay, I understand your concern. And in our agency here we offers several options for you, if you want a nurse to come to your home to look after your mother that chance is available, so you can get a nurse. So if you want NSA to look at your patients for 24/7 They will also be pushing it even though we have we will be having different shifts for our nurses. So that means a two nurses will be taking care of your mother, the other one will be working during the day and the other one will be working at night. So the other thing we do if she needs a checkup is she can even be transferred to the clinic for taking a medication. So that's what we all do have any concerns about what I have talked aboutIS INTERLOCUTOR SHEBA KURIAN 3:08 and no sister I just got it what do you have told me explain me so could you please tell me how much should you charge for your servicesND NURSE DIBO MARGRET 3:21 Okay, the churches will be applied to depending on the number of nurses who are taking your mother and other one will be the needs that the mother will be requiring especially in the medical aides that will be needed for her health. The other one will be a if we need the social services and they will also be arranged for your mother. So the changes will be based on the condition of your mother right now. So I think the best option right now is for me to make an arrangement for a nurse to go and visit your mother to see what needs are needed for her health that we all careIS INTERLOCUTOR SHEBA KURIAN 4:05 Yes sister it will be okay and if you could provide me a brochure then it would be easy for me and I will have a look on the data and I will opt one among the among your services for according to my convenience.ND NURSE DIBO MARGRET 4:21 Okay, I will make sure that I arrange for all those fields you will come we will leave the place giving such kind of a sheet so that we'll be able to see how the prices are being tabulated. So do you have no concern regarding what we have just talked about?IS INTERLOCUTOR SHEBA KURIAN 4:41 No more concern sister. I'm very much clear about your explanation.ND NURSE DIBO MARGRET 4:47 Thank you for your time is Shiva.IS INTERLOCUTOR SHEBA KURIAN 4:49 Thank you so much.