NURSE (85%), INTERLOCUTOR (15%)
NU NURSE USHA THOMAS 0:02 Hello, good morning. Good morning is please come and have seat. Thank you. And in charge nurse of this nursing agency, and can I know your name, please?IS INTERLOCUTOR SHEBA KURIAN 0:19 My name is Shiva,NU NURSE USHA THOMAS 0:22 Shiva. Okay, now tell me the reason why you are here.IS INTERLOCUTOR SHEBA KURIAN 0:26 I'm a journalist, sister. So I will not be here for the next 15 days. So my mother who is always alone at home. So I just want to know what all the services you provide from your agency.NU NURSE USHA THOMAS 0:41 Okay, that's nice to hear. Thank you for opting our services. And I'm very happy that you're really concerned about your mother. As long as you are going for your work for 15 days. It's good to hear that you need you approach us for your mother's care. And I'm very glad to introduce to our care to you that we provide best and possible care to our clients. And Kenny, for the better understanding Can I ask you a few more questions about your mother? Yes, sister. How old is your mother Shiva?IS INTERLOCUTOR SHEBA KURIAN 1:19 My mother is 80 years old.NU NURSE USHA THOMAS 1:23 80 years old. Okay. So can I know what are the any medical problems she has? She has, she isIS INTERLOCUTOR SHEBA KURIAN 1:30 a diabetic and hypertensive but she's not regular medication or under control. And she has a regular follow up as well.NU NURSE USHA THOMAS 1:40 Okay, that's nice to hear. And no other concerns about her right? No? Okay, is she a small baby or she's walking by herself caring She needsIS INTERLOCUTOR SHEBA KURIAN 1:52 an assistant for her daily living activitiesNU NURSE USHA THOMAS 1:54 sister. Okay, thanks for letting me know all these details. So, now, I will explain you what are the case we provide? Okay. So, there are a different level of care we provide first of all, if a person needs more care and assistance throughout the day, we provide a one to one service a nurse will be there with her order all day. So, the nurse will be taking care of her in all her needs, even the personal needs and physical needs. And of course, with that, we provide her some opportunity, some activities along with the hobbies, she can do more hobbies with the same stuff. Okay, that are that is the care we provide. And of course, it will be a quality care that we provide. Okay, you understand a year sister. Okay, anything else? Would you like to know? I wouldIS INTERLOCUTOR SHEBA KURIAN 2:50 like to know the charges which you can charge this off your services?NU NURSE USHA THOMAS 2:57 Yes. All right, that charge is that of course it's affordable for everyone. That is not too much. And for your mother you provide for you prefer a condom quality care rather than a quantity, right? Yes. So I believe that it will be of course affordable for you. And before you leave from here, I will give you the brochure, which gives you all idea about the rates, how we provide and what are the charges we make for her and I can provideIS INTERLOCUTOR SHEBA KURIAN 3:26 you with? Okay, sister.NU NURSE USHA THOMAS 3:29 Okay, is there any other concerns we have?IS INTERLOCUTOR SHEBA KURIAN 3:32 And no more concern system?NU NURSE USHA THOMAS 3:35 Okay, so, I'm happy that you're here with us you are in the right place for caring for your mother. So if you say this for 15 days, you needed care for your mother? Yes. Okay. So when you just the starting date, please let us know when you want to get care from us. So please let us know before the day before you come here. So when you come please bring your mother along with her medical notes, all the case notes so that we will get to know more understanding about the patient condition and about her medications too. So that we can provide the possible care for her. Okay, send Okay, he says sister. Yeah, thank you. Thank you for opting our service and we are here to help you. Okay. Thank you speak to you soon.IS INTERLOCUTOR SHEBA KURIAN 4:25 Thank you so much.