SPEAKERS NURSE (72%), INTERLOCUTOR (28%)
NA NURSE ANU THOMAS 0:02 Good evening IS INTERLOCUTOR SHEBA KURIAN 0:02 Good evening sister.NA NURSE ANU THOMAS 0:06 My name is Anna Thomas one of the destinos will work in this nursing agency horrible communication coding system your nameIS INTERLOCUTOR SHEBA KURIAN 0:15 my name is ShivaNA NURSE ANU THOMAS 0:19 okay Shiva How can I help you today?IS INTERLOCUTOR SHEBA KURIAN 0:22 Sister I am a journalist and I will not be here for the next 15 days. So my mother who is always alone at home so I just want to know what are the services which you provide from your agencyNA NURSE ANU THOMAS 0:38 I really understand how we must be feeding and don't worry about that and we will provide the proper proper service for your mother to take care of is that okay for you?IS INTERLOCUTOR SHEBA KURIAN 0:49 Yes sister.NA NURSE ANU THOMAS 0:52 Okay, so now I will explain to you regarding our services scanner. Yes. Okay, so we are providing is fasting I asked her some questions regarding health conditions and your opinion regarding what are the things you need to do need to want so after that we will explain to you regarding our policyIS INTERLOCUTOR SHEBA KURIAN 1:19 YesNA NURSE ANU THOMAS 1:23 Okay, so could you just tell me about your mother's daily routine?IS INTERLOCUTOR SHEBA KURIAN 1:27 Yes sister actually she's 80 years old and she usually sleeps at 10pm in the night and she wakes up at 6am and she is a pure vegetarian she needs an assistance for her daily living activities she vos glasses other than that she doesn't have any problemNA NURSE ANU THOMAS 1:53 she whether she has any ongoing medical conditions or regular medications,IS INTERLOCUTOR SHEBA KURIAN 1:57 Yes sister she is diabetic and hypertensive. She's on trigram medication and also have regular follow up.NA NURSE ANU THOMAS 2:07 Okay, thank you for your valuable information. So, now I will explain to you regarding our services. So again,IS INTERLOCUTOR SHEBA KURIAN 2:14 Yes sister NA NURSE ANU THOMAS 2:17 Hello, IS INTERLOCUTOR SHEBA KURIAN 2:18 yes sister, I can hear youNA NURSE ANU THOMAS 2:21 okay. So, okay. So, the first thing we are providing the accommodation like we are providing the room like our dormitory rooms and single room private room. So, you discuss with your mother and choose anything one pack that and next thing about our diet him or her diet we are providing return on material food also so a Thai she can take weather but she eatIS INTERLOCUTOR SHEBA KURIAN 2:53 Okay, NA NURSE ANU THOMAS 2:54 I agree with IS INTERLOCUTOR SHEBA KURIAN 2:55 your sister.NA NURSE ANU THOMAS 2:58 So, that next thing is we noticed that as adopters and it's a variable so nurses when nurses are always with her and provide the answer they tend to doing and they do it doing activities and if she has any emergency situation the doctor consulting and providing the treatment are yougiving IS INTERLOCUTOR SHEBA KURIAN 3:21 your sisterNA NURSE ANU THOMAS 3:24 Okay then we have lots of recreation activities are available like the libraries and social supporting tubes and also the indoor and outdoor games. So whether which is interesting to do this kind of activities she can participate that also okay with thatIS INTERLOCUTOR SHEBA KURIAN 3:44 Yes sister.NA NURSE ANU THOMAS 3:47 Okay, so as you know, we have the like, we have the communication facilities like providing full time network said this so you can call your mother at any time so we are providing that facility.IS INTERLOCUTOR SHEBA KURIAN 4:03 Okay. NA NURSE ANU THOMAS 4:05 Am I going to do a IS INTERLOCUTOR SHEBA KURIAN 4:06 Yes sister. So could you please tell me Could you please tell me the charges of your services?NA NURSE ANU THOMAS 4:17 Okay, so I understand your concern so we're providing any clip. So you can read it, read the end, select the necessary select the whatever things you need to you want. So after that you can identify the challenges.Okay. IS INTERLOCUTOR SHEBA KURIAN 4:35 Okay, sister.NA NURSE ANU THOMAS 4:39 So do you have any further queriesIS INTERLOCUTOR SHEBA KURIAN 4:40 and no sister I just have a look on to the leaflets and I will let you know what would be the best option for me according to my convenient sister.NA NURSE ANU THOMAS 4:53 Okay, so do you have if you have any further queries, you can contact me at any time Good thank you.